Flights, Tickets and Deals on PLAY from CHF 123*!

There is an exception in place for passengers that need to travel with registered assistance dogs.

A maximum of one service dog can be carried in the cabin of each aircraft and the service dog cannot be accepted to travel one way if the passenger holds a return ticket. 

Please note that there is a strict 14-day quarantine rule in place regarding the transportation of live animals into Iceland.

Kindly read the terms and conditions below before traveling with a service dog.

• There are no special charges, weight restrictions, or cage requirements for traveling with a service dog.
• We advise passengers that travel with a service dog to check in at least 90 minutes before the scheduled departure time. 
• Please note that it is the passenger's responsibility to obtain correct documentation for the dog's entry into the destination country.
• PLAY does not accept any liability if the dog is denied entry into the destination country. 
• PLAY is not responsible for verifying that the dog has necessary documentation, including up-to-date vaccination records, prior to travel through, to, or from any country. It is the responsibility of the person that has paid for the dog’s transportation to settle any fines, costs, or other expenses incurred as a result of either insufficient documentation being provided or from the dog not meeting the entry requirements of the passenger's destination country.

We want our check-in process to be as simple and smooth as possible so we recommend all passengers check in online on our website.

Check-in is located within your MyPLAY account.

Online check-in opens ​24 hours ​prior to the flight's scheduled departure time and closes ​1 hour​ before the flight's scheduled departure time. Online check-in is not available for our flights from Paris CDG. All passengers traveling on our flights from Paris CDG are required to check in at our help desk at the airport. See information related to terminal location here.

When check-in has opened, you can log into your account and click ​"Check in"​. The whole process is playfully simple - just the way we like it - and should only take a few minutes.

Please note that after you have finished the online check-in, you will no longer be able to:

• Change your flight date
• Make a name correction
• Select your seat

Baggage allowance can be purchased during check-in and until it closes. For payment, you can select to charge the credit card you have saved to your account. If you wish to pay with a different card, you can add a new card to your account and select to pay with that.

You can scan your boarding pass at our self-service kiosks at KEF airport to print your bag tags or go to the check-in desks at our other airports.

The bag tag is essential to matching the baggage to the passenger. You need to apply the bag tags to your baggage and drop it off at our baggage drop-off desk. There your baggage is scanned and you can proceed to security screening!

If you are only traveling with cabin baggage and have successfully checked in and received your boarding pass you can proceed directly to security screening upon arrival at the airport.

Remember to verify that your cabin baggage meets the PLAY size and weight requirements and you are all set!

Seats will be assigned to you but if you prefer other seats you can always change them and purchase the seats you want.

When the online check-in process is complete you can send your boarding pass to your email address. You can then use your smartphone to scan your boarding pass.

The boarding pass is your ticket to board the plane and shows you the scheduled departure time, the boarding time, gate information (if that is available when you finalize your check-in), your name, and other additional travel information you need to be aware of.

Failure to appear in time for check-in or boarding will result in a lost ticket.

If you booked a flight before or on August 1, 2022, please read our COVID-19 Flexibility Policy here.

All changes are subject to a standard changing fee per person and per flight leg, in addition to any possible airfare difference between the selected dates.

• The new flight is more expensive: You pay the standard changing fee and the airfare difference.
• The new flight costs the same: You pay the standard changing fee.
• The new flight is less expensive: You pay the standard changing fee. Airfare difference is never refunded.

Your seat will transfer from your old flight to your new flight as long as it is available and your booking number will stay the same, but you will get a new confirmation message with updated flight information.

It is not possible to change the departure or arrival airport.

If you would like to change your travel date, please sign in to your MyPLAY account to make your changes. Go to My bookings and click on Manage booking. From there you click on Change flight to change your booking.

We are online and ready to chat between 08:00 (8 a.m.) - 20:00 (8 p.m.) GMT every weekday on social media or you can always send us an email at [email protected].

Therefore we recommend that our passengers purchase cancellation protection at the time of booking.

Fill out this form to request a refund for your flight's airport taxes and we will contact you as soon as possible.

You can choose where you would like to sit on your flight during the booking process and up until 24 hours prior to departure by logging into your MyPLAY account. 

Within 24 hours of your departure, you can also select your seats during the online check-in process. 

Prices vary depending on legroom and also where in the plane you'd like to sit. 

Please note that if you choose to sit in an emergency exit row you have to be able and willing to help during an emergency evacuation.

For security reasons, passengers seated in the emergency exit row must:

• Be at least 12 years old
• Be able to open the emergency exit door
• Be able to assist the crew in case of emergency
• Speak English

Please note that we reserve the right to move passengers to another seat if they do not meet these requirements.

If you do not wish to select and pay for a seat, a random seat will be assigned to you at check-in, free of charge.